Etsy Snippets are a feature that can save a lot of time when communicating with customers. If you’re repeatedly asked the same questions or need to request the same information from customers, snippets are the way to go. They are saved bits of text that are easily accessible within your Etsy account and can be used in place of typing out the same thing over and over in conversations.
How to Use Etsy Snippets
First you need to join the Saved Snippets for Convos team. Snippets are part of the Sell on Etsy app for everyone, but to use them in a browser you have to be part of the prototype. Snippets do sync between browser and app. (The main part of this tutorial covers using snippets in a browser. See the last image for discussion about the app.)
There are two places where you can access Etsy snippets: within a message in the Conversations section of your shop or when clicking the Contact button on a receipt.
At the upper right corner of your reply box you’ll see a little button that looks like a speech bubble. Clicking it allows you to either add a new snippet or select an existing one. (The screen looks a little different than this when contacting a customer from an order receipt, but the button is the same.) From here on out, I’ll refer to this as the “snippet button.”
Creating a Snippet
To save text as a snippet, simply type your message into the reply box of a convo and click the snippet button. You will see a place where you can name your snippet. After doing that, click save and it will be added to your snippet list. You may have a maximum of 10 saved at one time.
Inserting a Snippet
To add a snippet to your conversation, place your cursor at the exact point where you want it to be inserted, click the snippet button, and then click on the name of the snippet. For this example, I chose my snippet entitled “ship by date.” After you’ve inserted the snippet, you can modify it and add whatever else you want to the message before sending it.
Revising a Snippet
Occasionally you may need to change the wording on a snippet. That’s easy to do without having to delete the old one and create a new one. Select the existing snippet in order to inse
rt it in a conversation box, make your revisions, and then click the overwrite button (which looks like a pencil) next to that snippet name. It will replace what it used to say with the new version.
Deleting a Snippet
Using Snippets in the Sell on Etsy App
Using the snippets feature in the Sell on Etsy app is pretty intuitive. The little snippet icon shows up in every reply box in convos. When you touch it and pull up the screen with your saved snippets, “Create a new snippet” is front and center. Under that, you can choose a snippet to insert or else touch the three dots next to a snippet to either edit or delete it. (Update: Thank you to Lauree of Dancing Dish and Decor for leaving a comment letting me know that in iOS, you slide to the left to find the delete and edit options.)
Do you use snippets for your Etsy communication? Leave a comment letting us know how this feature has helped you.